Redki Couture Jewellery is committed to delivering exceptional craftsmanship as both providers of couture and creators of custom-made jewellery. We take pride in crafting pieces that not only embellish but also eloquently tell your unique personal story. Our unwavering dedication to superior quality and meticulous attention to detail guarantee that each creation stands as a testament to the distinctive artistry that defines Redki Jewellery.

1. APPLICATION OF TERMS

These terms apply to any person or entity (‘you/your’) accessing Redki Jewellery (‘our/the website’).

This website is owned and operated by Redki ABN 61 691 447 478, registered in Australia (‘we/our/us’).

By accessing and using our website you agree to be bound by these terms.

We reserve the right to amend these terms of service. If amended, we will post the updates on our website.  It is your responsibility to regularly check for updates that may affect you. We do not individually notify you of these revisions.

If we don’t enforce a part of these Terms, it doesn’t mean we’re giving up that right. If a court finds any part of these Terms invalid or unenforceable, the rest of the Terms will still apply.

These Terms constitute the entire agreement between us and yourself regarding the service. Any previous agreements are superseded by these terms of service.

These terms and conditions are to read and used in conjunction with our:

• Privacy Policy
• Payment Policy
• Shipping & Delivery Policy
• Refunds & Returns Policy
• Custom Made Policy

2. DEFINITIONS

“ACICA Arbitration Rules” refers to the arbitration rules of the Australian Centre for International Commercial Arbitration.

“Affiliated Entities” refers to subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees associated with Redki.

“Agreement” means this contract and all annexes, schedules, and amendments hereto.

“Australian Consumer Law” means the law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

“Business Days” means any day excluding Saturdays, Sundays, and public holidays in Queensland.

“Force Majeure Event” includes, but is not limited to, natural disasters (such as fire, flood, drought, earthquake), acts of war, terrorism, civil war, armed conflict, imposition of sanctions or embargo, riot, strikes, and any actions by government or semi-government authorities that are beyond reasonable control.

“Goods” means any tangible items, including but not limited to jewellery and accessories, provided by Redki.

“Intellectual Property” includes, but is not limited to, trademarks, copyrights, trade secrets, patents, and any other proprietary information owned or licensed by Redki.

“Parties” refers collectively to Redki and the other party or parties entering into this Agreement.

“Patch Test” is a preliminary test recommended by Redki, involving applying a small amount of jewellery against a small area of skin to monitor for any adverse reactions.

“Privacy Policy” refers to the policy outlining how Redki collects, uses, and protects personal information, available at https://redki.com.au/privacy-policy/

“Recipient” refers to the party receiving the goods or services from Redki, whether a customer, client, or any other entity.

“Redki” or “Service Provider” refers to Redki a business incorporated and existing under the laws of Queensland, with its registered office at PO Box 2253, Tingalpa Qld  4179.

“Resolution Institute” refers to the Resolution Institute Limited, an independent, not-for-profit organisation.

“Services” means any services provided by Redki, including but not limited to the creation of custom-made jewellery and the sale of ready-made unique pieces.

“Website” refers to the online platform operated by Redki, accessible at www.redki.com.au

3. ENTIRE AGREEMENT

This agreement is the entire agreement and understanding between the parties on everything connected with the subject matter of this agreement, and supersedes any prior understanding, arrangement, representation, or agreements between the parties as to the subject matter contained in this agreement.

4. PRODUCTS AND SERVICES

Redki offers a range of exquisite jewellery options through the following services:

1. a) Ready-Made Unique Pieces of Jewellery

Explore our curated collection of ready-made and one-of-a-kind jewellery pieces meticulously crafted by Redki artisans. Each piece is designed with precision and attention to detail to provide you with a distinctive and exceptional accessory.

Every piece of Redki Couture Jewellery is handmade, and hand assembled in Brisbane. All jewellery pieces are custom made to order and subject to availability of all the individual components required. Most of our pieces are made from Brass and then plated in Precious Metal such as 22ct Hard Gold, Rhodium, or other metals. As all our products are handmade, we allow for a certain degree of variance as no piece is made 100% identical. If you need a product urgently, please email on at info@redki.com.au

1. b) Custom-Made Jewellery Service

Elevate your personal style with Redki’s custom-made jewellery service. Collaborate with our skilled craftsmen to bring your unique vision to life. Whether it’s a special occasion, a meaningful gift, or a personal indulgence, our team is dedicated to creating a bespoke piece that reflects your individual taste and preferences.  Refer to our Custom-Made Policy which can be found https://redki.com.au/custom-made-policy/

At Redki, we take pride in offering high-quality, handcrafted jewellery that combines artistic excellence with personalized craftsmanship. Our commitment is to deliver a delightful and unforgettable experience through our diverse range of products and tailored services.

When making a purchase on our site, you acknowledge and understand that there may be a degree of variance between the product received and what is depicted in the photographs. All jewellery is thoroughly quality controlled and checked for any faults before it is dispatched to you the customer. All our jewellery and accessories are handmade, and we allow a certain degree of variance between pieces as no piece is 100% identical, this is not considered a fault.

While Redki strives to ensure the availability of all products advertised for delivery, there may be instances where this is not feasible. If it is determined that a product you ordered is unavailable for delivery, Redki reserves the right to decline the order. In such situations, we will promptly issue a full refund for all amounts you have paid in connection with the unavailable product. Your understanding of this possibility is appreciated.

You are required to make payment for your purchased products on this website at the time of placing an order. We accept payments through PayPal and all major credit cards, including Visa, Mastercard, American Express, and Diners Club. Additionally, products can be purchased using AfterPay, and ZipPay, each subject to their own payment terms. Please visit the respective websites of AfterPay, PayPal, and ZipPay for the most current and detailed information on their payment policies.

5. NON-DISPARAGEMENT

You agree not to make any defamatory or disparaging statements or comments to any third party regarding the Service, its officers, directors, employees, personnel, agents, policies, services, or products, except as required by law. This provision does not limit your ability to provide reviews or performance assessments of the Service.

6. COLLECTION AND USE OF PERSONAL INFORMATION

When you contact us or purchase products on our website, we will ask you to provide us with personal information such as your name, address, and email address. We will handle all personal information we collect in accordance with our privacy policy, available at https://redki.com.au/privacy-policy/ and the applicable law.

We may otherwise collect personal information about you to provide our services and for other purposes as detailed in our privacy policy and as required or permitted under applicable law. This may include disclosing your information to third parties that help us deliver our services, such as information technology suppliers, communication suppliers, and our business partners.

We will handle all personal information we collect in accordance with our privacy policy and the applicable law. Our privacy policy explains:

• how we store and use, and how you may access and correct your personal information.
• how you can lodge a complaint regarding the handling of your personal information; and
• how we will handle any complaint.

If you would like any further information about our privacy policies or practices, please contact us.

By providing your personal information to us, you consent to the collection, use, storage, and disclosure of that information as described in the privacy policy and these terms.

7. INTELLECTUAL PROPERTY & TRADEMARK

The names Redki®, Redki Couture Jewellery® are trademarks of Redki and/or its affiliates and are used under license. All designs are unique to Redki and are not allowed to be copied, Redki prohibits the use of its designs to be reproduced or altered and reproduced in any way. All content available on or through the Website is the intellectual property of Redki or its licensors, protected by copyright, trademark, patent, trade secret, and other applicable laws. You agree not to reproduce, modify, retransmit, distribute, sell, exploit, publish, broadcast, or circulate the content received through the Service to any third party.

• Redki prohibits the use of its designs to be reproduced or altered and reproduced in any way; images are copyright and prohibits the use of images without prior written permission from Redki. All jewellery, hairpieces and special custom-made pieces designed during the custom-made process is owned and copyright of Redki. Redki Couture Jewellery owns the design and concept; you do not have permission or the right to take this design to another jeweller to have it reproduced in any way. Jewellery or hairpieces designed or made during a custom-made process is the copyright of Redki Couture Jewellery and Redki has ownership of the design and the right to reproduce the design and concept into the Redki redy-made-range at any time at our discretion.

Our website and its content including our products and services, may represent or contain intellectual property owned by us, including trademarks, copyrights, and proprietary information.

You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever any of our intellectual property, in whole or in part, without our prior written consent.

• NOTICES

A notice or other communication to a party must be in writing and delivered to that party or that party’s legal representative in one of the following ways:

• Delivered personally; or
• Posted to their address via registered post where it will be treated as having been received upon notification of delivery from Australia Post; or
• Sent by email to their email address when it will be treated as received when the receipt by the recipient’s email server has been received.

• SUSPENSION AND TERMINATION

Without prejudice to any other right or remedy available to us, if we consider that you have breached these terms of service or consider it appropriate, we reserve the right to immediately and without notice, suspend or terminate your access to Redki, temporarily or indefinitely.

• WAIVER

A waiver of any right or remedy under this Agreement or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. Any waiver by any party to a breach of this agreement shall not be deemed to be a waiver of a subsequent breach of the same or of a different kind.

Should a party, fail or delay to exercise any right or remedy provided to them under this agreement or law, it does not prevent or restrict them from further exercising the right or remedy at a later date.

• DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

The materials provided on this website are offered “as is,” without any warranties, whether express or implied. It is important to note that this website serves as a general information service only. Your use of the website material is entirely at your own risk. Redki disclaims any responsibility for adverse consequences that may arise from the use of information contained on the website. It is essential that you assess whether the material is appropriate in light of your specific objectives, situation, and needs.

1. a) Goods and Services Provision

While Redki endeavours to supply goods or services ordered through this website, we are not liable if we decline to fulfill or are unable to fulfill an order. The supply of goods and services is strictly governed by these Terms, and any variation requires express written agreement from Redki. In the case of any conflict with other terms of trade, these Terms take precedence.

1. b) Warranties and Limitation of Liability

Redki passes on the benefit of warranties from manufacturers or suppliers, excluding all other warranties, descriptions, representations, or conditions to the fullest extent permitted by law. All items come with a 6-month warranty for faults. Our liability for any claim, damages, loss, or expense related to the supply of goods or services is limited to the cost paid by you, unless statute expressly requires otherwise. We shall not be liable for any event, whether in tort (including negligence), contract, or otherwise, for any loss of profits or any consequential, indirect, or special damage, loss, or injury, except as required by the Australian Consumer Law.

1. c) Statutory Guarantees

Our goods come with guarantees under the Australian Consumer Law that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Repair or replacement is also available for goods not of acceptable quality.

1. d) Limitation of Liability

Redki shall not be liable, whether in contract, tort (including negligence), restitution, breach of statutory duty, or misrepresentation, for certain types of damages, including but not limited to loss of profit, loss of business, or indirect, special, punitive, or consequential damages arising under or in connection with this Agreement.

• ADVERSE REACTIONS DISCLAIMER

Redki takes utmost care in crafting jewellery with quality materials. However, individuals may have varying skin sensitivities or allergies.

1. a) Individual Responsibility

The wearer acknowledges that wearing jewellery may cause adverse reactions in some individuals. It is the wearer’s responsibility to be aware of their own skin sensitivities and take necessary precautions.

1. b) Patch Test Recommendation

Redki recommends conducting a patch test before prolonged or continuous wear, especially for those with known allergies or sensitivities. Apply a small amount of the jewellery against a small area of skin and monitor for any adverse reactions.

1. c) Consultation with a Professional

If you have a history of skin allergies or concerns about potential reactions, it is advisable to consult with a dermatologist or healthcare professional before wearing the jewellery.

1. d) Limitation of Liability

Redki disclaims any liability for adverse reactions caused by the wearing of jewellery. To the fullest extent permitted by law, Redki shall not be held responsible for any discomfort, irritation, or allergic reactions resulting from the use of our jewellery.

• GOVERNING LAW

These terms and conditions are governed by the laws of Australia.  You agree to submit to the non-exclusive jurisdiction of the courts within Queensland.

• DISPUTE RESOLUTION

If a dispute arises between the parties neither party can commence any court or arbitration proceedings, except where that party seeks urgent interlocutory relief, unless it has first complied with this clause.

Any dispute, controversy or claim arising out of, relating to or in connections with services and products shall be resolved by arbitration in accordance with the ACICA Arbitration Rules, irrespective of whether or not the dispute, controversy or claim arose prior to this Arbitration Agreement.

Disputes may arise, but not limited to, out of or in relation to your agreement to these terms and conditions or the relationship of the Parties, including without limitation, any dispute as to the existence, validity, construction, interpretation, negotiation, performance, breach, termination, or enforceability of this Agreement.

• Complaint

The complainant must serve notice in writing on the respondent of the following:

• the nature of the dispute;
• the outcome the complainant desires; and
• the action the complainant believes will settle the dispute.

• Endeavour to resolve dispute

Within 14 days of the receipt, by the respondent of the notice, the parties must use their best endeavours to amicably resolve any dispute, controversy, or claim, whether based on contract, tort or otherwise by negotiation.

• Mediation

If after those 14 days there are any unresolved issues, the parties will refer their dispute to a mediator nominated by the Resolution Institute, and the parties will participate in good faith in mediation under the Resolution Institute Mediation Rules.

• Arbitration

If negotiations cannot be reached by way of mediation and one of the parties chooses to resolve the dispute through final and binding arbitration the following applies:

• The seat of arbitration shall be Queensland, Australia. The law governing this Arbitration Agreement shall be the substantive law that applies in the seat of the arbitration.
• The dispute shall be resolved by arbitration in accordance with the ACICA Arbitration Rules.
• The language of the arbitration shall be English.
• The number of arbitrators shall be 1.

• Survival of this clause

This clause survives the termination of this agreement.

• INDEMNIFICATION

You agree to indemnify, defend and hold harmless Redki and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from and against any and all liabilities, costs, expenses, damages and losses (including, without limitation, any direct, indirect, special, or consequential losses, loss of reputation and all interest, penalties and legal and other professional costs and expenses, including, without limitation, the cost of internal resources) suffered or incurred as a result of arising from or in connection with your participation in:

• Any breach or representation or warranties contained in this Agreement.
• Any actual or alleged issues related to the advice provided through Redki.
• Any claim made against you for actual or alleged infringement of a third-party’s Intellectual Property rights arising out of the content or custom-made products provided through Redki.
• Any claim made against you by a third party for personal injury or damage to property arising out of or in connection with the services or products provided through Redki.
• Any claim made against you by a third party arising out of or in connection with the provision of mental health advice, to the extent that such claim arises out of a breach, negligent performance, or failure in performance.

• FORCE MAJEURE

Neither party shall be liable to the other party for any loss caused by a Force Majeure Event, due to any failure to observe the terms and conditions of this agreement, where such failure is not within a party’s reasonable control. Such events caused beyond reasonable control including but not limited to:

• natural disasters such as fire, flood, drought, earthquake or any other event declared as a natural disaster;
• terrorist attack, civil war, war, armed conflict, imposition of sanctions, or embargo; or
• riot, strikes, lock downs, restrictions and prohibitions or any other actions by any government or semi government authorities.

If a party is prevented from or delayed in performing any of its obligations under this Agreement due to a Force Majeure Event, the Affected Party shall, as soon as reasonably practicable after the start of the Force Majeure Event but no later than five (5) Business Days from its start, notify the other Party in writing of the Force Majeure Event, the date on which it started, its likely or potential duration, and the effect of the Force Majeure Event on its ability to perform any of its obligations under the Agreement.

The Affected Party shall use all reasonable endeavours to mitigate the effect of the Force Majeure Event.

• PRESUMPTION OF ACCEPTANCE

Upon delivery of goods or completion of services, the recipient is responsible for promptly inspecting and reviewing the delivered items. Unless the recipient notifies Redki in writing of any defects, non-conformities, or objections within [number of days, e.g.,7 days] from the date of delivery or completion, the goods, services, or terms shall be deemed accepted.

Any notice of non-acceptance must specify the nature of the defects or objections in detail. Failure to provide such notice within the specified timeframe constitutes an irrevocable acceptance of the goods, services, or terms.

By making a purchase from Redki, you acknowledge and agree that you have read, understood, and accept these terms and conditions in their entirety. Your act of purchasing goods or services from Redki serves as a presumption of acceptance of these terms and conditions, effective from the moment you initiate a purchase through our platform, website, or any other means of transaction.

Should you disagree with any part of these terms and conditions, you retain the right to reject them. However, any rejection must be communicated to Redki in writing within 7 days from the date of purchase. Your continued use of the purchased goods or services beyond the specified timeframe for rejection constitutes an ongoing acceptance of these terms and conditions.

• DISCLAIMER

Please note that should the Website contains any typographic errors, then these are subject to correction.  Items, which are advertised as discounted, have been ticketed and offered for sale at the higher price before the sale commenced. Sales may have taken place at lower prices.

You acknowledge and agree that, despite all reasonable precautions on our part, the Website cannot be guaranteed to be error free, uninterrupted, timely or secure and you acknowledge that the existence of any such errors, interruptions, delays, or security limitations will not be a breach of this Agreement. To the full extent permitted by law, we do not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of the

Website or any linked website, including (without limitation) any such loss arising out of your use of or reliance on information contained on, or accessed through, the Website.

Please note that colours of the products may vary slightly from those displayed by your computer monitor, laptop, phone or ipad

• COPYRIGHT

All Redki Couture Jewellery designs are copyright. Redki prohibits the use of its designs to be reproduced or altered and reproduced in any way; images are copyright and prohibits the use of images without prior written permission from Redki.
All jewellery, hairpieces and special custom-made pieces designed during the custom-made process is owned and copyright of Redki.
Redki Couture Jewellery owns the design and concept; you do not have permission or the right to take this design to another jeweller to have it reproduced in any way.
Jewellery or hairpieces designed or made during a custom-made process is the copyright of Redki and Redki has ownership of the design and the right to reproduce the design and concept into the Redki range at any time at our discretion.

(2)  PROMOTIONS AND COMPETITIONS

For certain campaigns, promotions or contests, additional terms and conditions may apply. To participate in a campaign, promotion, or contest, you need to agree to the relevant terms and conditions applicable to that campaign, promotion or contest. In case of any inconsistency between such terms and conditions and these Terms, those terms and conditions will prevail

Please contact us directly with any questions about this policy info@redki.com.au